You will find our cancellation policy in the Terms and conditions paragraph you’ll receive in the e-mail confirming your tour reservation.
You can read a copy below:
Terms and conditions
Provided that: Paristroller is a trading name of Parigirando, a company that carries out Guided Tours and Interpretation Services, with registered office in 24, Rue Danton, 93310 Le Prè Saint Gervais, France with Ministerial Authorisation n° GC 1394127P,
SIRET number 799 22024900012.
General conditions of sale
Paristroller proposes to its customers a wide range of tourist services (transport, ticket purchase and reservation) directly on their website. The general conditions of sale, detailed below, define the relation between Paristroller and its customers. Reservations and purchase orders carried out throughout this website, imply the full acceptance of these general sale conditions and the payment of the due amounts according to the reservations made.
1. Conditions of use
1.1. The use of Paristroller must be strictly personal, for licit ends, for justified, non-fraudulent and non-automated requests.
1.2. The general sale conditions can be updated and modified at any time, they must be consulted regularly and they apply from their latest update date.
1.3. The proposed services are valid only at the conditions stated by Paristroller.
1.4. Paristroller can’t be considered responsible for information that it hasn’t disclosed.
1.5. The activities proposed reflect the tourist and cultural offer of the destinations. We won’t be responsible of any action, consumption or purchase done during the business activities. We neither accept nor we protect any illegal activity.
2. Limits of liability
2.1. Every user is responsible for the use of Paristroller, and undertakes to provide Paristroller with accurate information. If a mistake in the filling in occurs, the user will have to immediately inform Paristroller through the following address: info@parigirando.com; Paristroller shall not be considered responsible for lacks due to incorrect information provided by the customer.
2.2. Paristroller can’t be considered responsible for direct or indirect damages, foreseeable or not, caused by a mistake of the provider who ensures the achievement of the booked services, by a reason beyond its will or its control (weather, breakdowns, epidemic outbreaks, strikes and so on) or by the customer’s use of the website paristroller.com
2.3. Paristroller can’t ensure the availability or the proper functioning of the used servers.
2.4. Every customer is expected to obtain information about entry and health procedures established in the country.
2.5. The information provided on the website to describe the services is merely indicative (e.g.: duration of the service) and photos are not contractual.
2.6. Every service started and left unfinished, due to the customer’s absence at the days and times agreed, will be considered as already availed and won’t be refundable.
2.7. Paristroller will not be considered responsible in case of cancellation or changes of the activities ensured by the provider.
3. Availability
The services proposed by Paristroller are submitted to the availabilities of its providers. For those services which are not available, neither requests nor refunding can be allowed. Every reservation will be considered confirmed only when the customer receives a confirmation by Paristroller.
4. Prices
4.1. Unless otherwise stated, the prices mentioned refer to the number of people specified.
4.2. Prices are likely to change without notice, and they become valid after receiving due confirmation.
4.3. Payments can be made with the currency specified, that is the local currency of the country where the activities booked take place. A currency conversion is proposed just as an indication and it doesn’t imply any engagement for Paristroller.
4.4. Group rates can be proposed on demand writing to the following e-mail address: info@parigirando.com for a minimum of participants (generally more than 25 people).
5. Payment terms
5.1. At the time of booking it is possible to pay the participation fee via bank transfer (this is an option for big groups), specifying the offer code; otherwise, it is possible to pay cash on the day of the tour.
5.2. To make a reservation, you have to provide for the downpayment.
5.3. Only the price of the services actually available and confirmed by the card holder will be withdrawn. For those services booked and not available, no charges will be made.
5.4. Paristroller releases itself from every responsibility which may occur in case of a default in the transmission of data.
6. Processing of purchase orders
6.1. The Reservation service will process every request from its reception within 2 days on average; however such time is not contractual and it depends on providers availability.
Such time can’t be subject of any claim.
7. Booking amendments
7.1. The customers of Paristroller can ask for a change of their booking (except for those services marked as non-changeable, non-cancellable).
7.2. Up to the date of the booked service, no further charge will be demanded (except for those services marked as non-changeable, non-cancellable or for those corresponding to specific cancellation policy stated into the Cancellation policy item of every service). Paristroller reserves the right to charge an amendment fee.
7.3. Every change of date or content, can’t be ensured and it will be done according to the availabilities of Paristroller providers.
7.4. For confirmed reservations, every request of change must be addressed to info@parigirando.com (stating your booking reference and the customer’s name), which will process your request in as soon as possible.
7.5. For non-changeable, non-cancellable services as for certain special dates, no change is possible.
8. Booking cancellation
8.1. For reservations that have been already confirmed, the customer can demand its cancellation at the following address: info@parigirando.com (specifying the customer’s name and tour date). Paristroller will process the request as soon as possible.
The date of receipt will determine the date of cancellation. The services marked as non-cancellable, non-changeable can’t be cancelled nor changed.
As a general rule:
- For the ticketing, these services are neither refundable nor changeable;
- For the transport services area, the cancellation and change policy stated for every service must be demanded to the provider of the services.
8.2 Withdrawal from the contract of guided tour or from the Interpreting Paristroller services.
In the event of waiver of the reserved services, Paristroller will apply the following penalties, in addition to the charges and expenses incurred for the cancellation of the services:
- 40% of the entire amount for the cancellations made up to 15 days before the date of the tour or service (interpreting, transport, ticket purchase);
- 60% of the entire amount for the cancellations made up to 7 days before the date of the tour or service (interpreting, transport, ticket purchase);
- 100% of the entire amount for cancellations made after the above mentioned terms; no refunding will be given to the customers who won’t be at the agreed location or who will renounce to the tour or the service while these are still available.
9. Personal information
In accordance with the French law, the customer disposes of a right of withdrawal, of adjustment of the information concerning themselves.
10. Property rights
Every user acknowledges that the information contained in the website are stated as an indication and are property of Paristroller.
All rights reserved on the contents of paristroller.com or its partner websites, in any form, to Paristroller. Contents’ recording and playback are forbidden for all types of commercial purpose and they are subject to French law.
11. Applicable law
Every possible dispute will be submitted to the jurisdiction of the competent French courts.
