Customer Support

Do you need any information on your next tour in Paris? Just fill in the form and we will reply as soon as possible.

This is our customer support page. If you have any questions regarding your booking, your trip or your stay in France, you can check our FAQ section below. If you still can't find an answer, just leave us a message and we will be happy to help.

Frequently Asked Questions

Got a question? Chances are we've already got your answer.

You can search for a guided tour in several ways. The main distinction is between Private Tours and Shared or Group Tours.

On our Tours page you’ll be able to search on a keyword basis simply by clicking on Modify your search (e.g.: Louvre, Tour Eiffel, Arc de Triomphe).

Moreover, you’ll have the chance to further narrow your results through the following filters:

  • Categories (City tour, Museums, Temporary Exhibitions);

  • Special services (access for disabled people, audio-guide, skip-the-line access);

  • Kind of tour (private or shared);

  • Price range.

All your results can be arranged according to price and opinion in an ascending or descending order (e.g.: prices from the cheapest to the most expensive).

If you need help, you’ll find a chat in the lower-right section and you’ll be able to receive advice and support from our staff in every moment of your reservation.

If you are looking for activities and guided tours in France you can even carry out your search through the map. By clicking on Paristroller icons, you will see all the details of your guided tour and you’ll be able to read your tour file.

On the day of the tour you have to bring with you and show to the guide a printed or electronic copy of your tickets and of the bill where you can see the outstanding balance.

If you need to change your date, time, number of participants or type of guided tour write an e-mail to:

We will do our best to fulfill your request.

Excellent idea! Contact us to receive a gift voucher of the desired value!

For your safety and ours, we won’t be able help you in every single step of your tour choice during the booking process, if we do it over the phone.

Ask for a free call and you’ll be recalled within 48 hours or write us through the chat you can find in every website page in the lower-right section.

Try to call us at +33 629899478 and if we are available, we will reach out to you!

Clicking on the “Book” button next to the selected Tour you’ll see a calendar with the available dates in black and the unavailable dates in light grey.

When you receive your guided tour confirmation email, you’ll see an attached PDF with all the details. The information to reach the meeting point by tube or by bus, the picture with a circle which shows exactly the place where you’ll meet your guide. Moreover, by clicking on the address on the PDF file you’ll find the exact position on Google Maps.

Sure! In every tour reservation page you’ll find its price and reductions for children and young people.